Contact Info

Phone 360-225-4646 from 10AM to 4PM weekdays Pacific time.
Note: RealBenefits is affiliated with Equity Network Services. So don't be surprised if the receptionist answers as Equity Network Services.
Fax 360-225-1917
Email Sales
Note to email SPAMMERS: Please do not email us. We will delete. If necessary we will permanently block. Any email without a working return address and the subject filled in will automatically be considered SPAM.

Management

Phone 360-225-4646 from 10AM to 4PM weekdays Pacific time.
Note: RealBenefits is affiliated with Equity Network Services. So don't be surprised if the receptionist answers as Equity Network Services.
Fax 360-225-1917
Email Management
Note to email SPAMMERS: Please do not email us. We will delete. If necessary we will permanently block. Any email without a working return address and the subject filled in will automatically be considered SPAM.

Support

Please review the information below before contacting support.
How to Begin Using RealBenefits Software (instructions for beginners)
Software Won't Run or Won't Function - Read Below - One of the things below may apply to you.
Common Problems and Typical Solutions
Do you have Microsoft Excel installed on your computer? RealBenefits Software requires Excel 2000, Excel XP (2002), or Excel 2003. Excel must have been run at least one time before installing RealBenefits Software. Excel must not be running when you begin the installation. Excel will automatically start during the installation. Answer the on-screen questions.
If you have Excel installed, but your software will not function, the most likely cause is that you did not enable macros (VBA). You must enable macros (VBA) for RealBenefits Software to function.
In later versions of Excel, you may need to reduce macro security from High to Medium. Medium still offers good virus protection, but lets you have manual control to Enable Macros. In Excel menu, see Tools, Macro, Security, then change Security Level to Medium.
The software should install from either a user or administrator login. However, if you tried installing from a user login and this failed, then try installing from an administrator login.
Most computers do not need to be rebooted after installing RealBenefits Software, but some do. If you have problems after installing the software, try rebooting, then try the software again.
If you have anti-virus software (Norton, Symantec, McAfee, or other) and are having problems, try disabling the anti-virus software (AIS) before installing RealBenefits Software. You should reenable the AIS after installing RealBenefits Software. AIS will not interfere with running RealBenefits Software after it is installed.
Note: on most computers it is not necessary to disable AIS, but sometimes it is necessary (especially with Norton) to disable the AIS before (and during) installation of RealBenefits Software. You should reenable AIS after installation of RealBenefits Software is completed.
Occasionally it is necessary to UNinstall AIS (especially Norton), then reboot, then install your RealBenefits Software, then reboot, then reinstall AIS.
Note that RealBenefits likes and recommends F-Prot Anti-virus because it seems to be very good about not interfering with legitimate programs and it offers good protection for a very good price.

Support Policies:
It is our policy that all support emails and calls be answered within 2 business days. Usually we return them much faster than that and often on weekends too. However, we only promise 2 business days. This is typical for more responsive online companies. We want to treat customers as we'd want to be treated.
Telephone support is free the first time. Additional telephone support is $65 per hour billed in 15 minute increments. Email support is free for 30 days. Email support requests are responded to within 2 BUSINESS days. Additional email support is available for $45 per hour billed in 15 minute increments.
Limited free support is available for the free trial version of RealBenefits Software.
There is never a support charge for assistance installing software. Installation assistance will NOT use up your free call.
There is never a technical support charge if you are calling to report a bug, get help with a bug, or to request a new feature or new software (some software companies charge for these things). Support is only charged for calls regarding how to use the software, or regarding real estate and/or accounting principles.
Note that since 1998 when we incorporated RealBenefits, the company, we have never once charged any customer for technical support because no one has ever needed more than the limited free support. However, we do reserve the right to charge for additional support, if needed, as described above.

Support Contact Information:
It is our policy that all support emails and calls be answered within 2 business days. Usually we return them much faster than that and often on weekends too. However, we only promise 2 business days. This is typical for more responsive online companies. We want to treat customers as we'd want to be treated.
Support Phone 360-270-3439 from 10AM to 4PM Monday through Friday Pacific time. Note: this is the programmer's cell phone. Sometimes I also take calls after 4PM and on Saturdays, but no promises about that.
Email Support
Note to email SPAMMERS: Please do not email us. We will delete. If necessary we will permanently block. Any email without a working return address and the subject filled in will automatically be considered SPAM.

Contact Info 2008-07-18T06:04:00-07:00 Rating: 4.5 Diposkan Oleh: Merlyn Rosell